Refund Policy
**NON-REFUNDABLE DIGITAL DOWNLOAD POLICY**
Please read this policy carefully before making your purchase.
**All sales of digital downloads are final and non-refundable.**
Due to the nature of digital products, which can be immediately downloaded and accessed, we have a strict **no refund policy**. Once a digital product has been purchased and downloaded or accessed, it is considered "used," and we cannot offer refunds or exchanges.
**Reasons for this Policy:**
* **Immediate Access:** You gain instant access to the digital product upon purchase.
* **Irreversible Delivery:** Once the digital file has been downloaded or accessed, it is impossible to "return" it.
* **Protection of Intellectual Property:** This policy protects our intellectual property from unauthorized copying, distribution, or use.
**We are committed to providing high-quality digital products. If you encounter any of the following issues, we will do our best to assist you:**
* **Defective Files:** If you experience difficulty downloading the file or if the file is corrupted, we will provide a replacement file free of charge. Please contact us at mindkindstudiollc@gmail.com with details of the issue.
* **Incorrect Product:** If you receive a product that is different from what you ordered, please contact us at mindkindstudiollc@gmail.com and we will provide you with the correct product.
* **Technical Issues:** If you have trouble opening or using the file with compatible software, we will provide reasonable technical support to help you resolve the issue. Please contact us at mindkindstudiollc@gmail.com with details of your system and the problem you are experiencing.
**Before Making a Purchase:**
* **Review Product Information:** Carefully review the product description, specifications, system requirements, and any available previews or samples before making a purchase.
* **Ensure Compatibility:** Ensure that the digital product is compatible with your devices, software, and operating systems. It is your responsibility to verify compatibility before purchase. We are not responsible for incompatibility issues.
* **Ask Questions:** If you have any questions about the product before purchasing, please contact us at [**Your Support Email Address**] and we will be happy to assist you.
**By completing your purchase, you acknowledge that you have read, understood, and agree to this non-refundable digital download policy.**
If you have any questions or concerns regarding this policy, please contact us at:
Mind Kind Studio
www.mindkindstudio.com
mindkindstudiollc@gmail.com
Refund Policy for Physical Items
Thank you for shopping at Mind Kind Studio! We want you to be completely satisfied with your purchase. Please read this policy carefully as it outlines our procedures for returns, refunds, and exchanges of physical goods purchased from our store. This policy applies only to physical products and is separate from our policy for digital items.
**1. Eligibility for Returns & Refunds**
To be eligible for a return and refund, the following conditions must be met:
* **Timeframe:** You must request a return within 30 days of the original delivery date.
* **Condition:** The item(s) must be in their original condition, unused, unworn (if applicable), and with all original tags and packaging intact. Items showing signs of wear, damage, alteration, or misuse will not be accepted.
* **Proof of Purchase:** You must provide a valid proof of purchase, such as your order confirmation email, receipt, or order number.
* **Exclusions:** The following items are **not** eligible for return or refund any personal items in nature: face masks, underwear, pet sweater.
* **Final Sale Items:** Items marked as "Final Sale" are not eligible for return or refund.
**2. How to Initiate a Return**
To initiate a return, please follow these steps:
1. **Contact Us:** Email us at mindkindstudiollc@gmail.com within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. **Return Authorization:** We will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item(s). **Do not return items without an RA number.**
3. **Packaging:** Carefully package the item(s) securely in the original packaging (if possible) or suitable packaging to prevent damage during shipping.
4. **Shipping:**
* ** You are responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged returns. Ship the package to the following address:
US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019 printer return location
do not return to shipping location unless process has been started. If shipped without authorization no return can be processed.
5. **Tracking:** Provide us with the tracking number for the return shipment (if applicable).
**3. Inspection and Processing of Returns**
* Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1.
* If the return is approved, we will process your refund within business days.
* You will be notified via email once your refund has been processed.
**4. Refunds**
* Refunds will be issued to the original form of payment used for the purchase.
* The refund amount will include the purchase price of the item(s) being returned, excluding original shipping costs (unless the return is due to a defect or error on our part).If you ordered the wrong size, picked the wrong item, or simply doesn’t want it anymore, no refunds. We don’t offer free reprints or refunds in these cases.
* Please allow 14 business days for the refund to appear in your account, depending on your bank or credit card company.
**5. Exchanges**
* We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
**6. Damaged or Defective Items**
* If you receive a damaged or defective item, please contact us immediately (within 3 days of delivery) at mindkindstudiollc@gmail.com or with photos of the damage or defect.
* We will work with you to resolve the issue, which may include a replacement, repair, or refund.
**7. Cancellations**
* Order cancellations are accepted within 6 hours of placing the order, provided the order has not already been shipped. Contact us immediately at mindkindstudiollc@gmail.com to request a cancellation.
* If the order has already been shipped, you will need to follow the return process outlined above.
**8. Changes to this Policy**
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
**9. Contact Us**
If you have any questions about this refund policy, please contact us:
* Email: mindkindstudiollc@gmail.com
